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The Ulitmate anitcatabolic Night Time protein with Glutamine and HMB

UK

Free Delivery on Orders Over £50*

Standard Delivery

We offer FREE DELIVERY when you spend £50 or more. Standard delivery is just £2.95, making us one of the cheapest in the industry!

The majority (95%) of our orders are despatched either on the same working day or the following working day.

A signature may be required on receipt. Our standard delivery option includes packaging, handling and Royal Mail 1st Class delivery postal costs.

* Heavy items may carry delivery surcharge

EUROPE

Delivery Charge £9.95
Delivery to Europe is charged at £9.95 regardless of order value. Delivery is usually 3-6 days.

Note: Certain weight restrictions apply (max weight 2kg).

AMERICAS & REST OF THE WORLD

Delivery Charge £19.99
Delivery to regions outside of Europe are charged at £19.99 regardless of order value. Delivery is usually 5-10 days. All prices shown online include VAT. At checkout VAT (17.5%) will be deducted where applicable.

Note: Certain weight restrictions apply (max weight 2kg).

RETURNS INFORMATION

If you need to return goods, then please visit the my account section. Click on the Orders/Returns icon, choose the product your returning and fill out the Online Returns Form. As you are completing the Online Returns Form you will be given an RMA number (returns authorisation code) which you must provide with your return. Please note you must include this RMA number when returning your goods or we will not accept it.  Please ensure you have your order reference number ready when contacting us.

If returning goods, the customer will carry the cost of returning goods.

To return goods, please:

1. Complete the Online Returns form. You will then be provided with a returns address and an RMA.

2. Carefully pack the items in protective bubble wrap, or similarly suitable packaging. Please do not use the product box as outer packaging and note that we will deduct the cost of any returned items damaged from any amount refunded to you. Please include the goods return authorisation code with your order number, name, date of order and address details.

Please note that, once opened and or used, products cannot be returned to us unless the product is faulty or broken. In addition products of a medicinal nature cannot be returned due to reasons of hygiene.

To help us process an exchange, refund or credit note when returning goods, we would be grateful if you could supply details of your order number, name, date of order and goods return authorisation code (provided by customer services). If the item is returned without a goods return authorisation code we will be unable to offer a refund or exchange. You will also be liable for the cost of re-delivery.

We highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post.

CANCELLATIONS
In addition to our returns policy under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the merchandise if you send us a notice of cancellation in writing and return the merchandise to us in their original, unopened and unused condition. You must contact us at returns@thehealthbay.com before returning an item to request a Returns Form. If the item is returned without an authorisation code we will be unable to offer a refund or exchange. Please note that if the item has already been shipped from our warehouse a £10 handling charge will apply. Your statutory rights are not affected.