Delivery Information
UK Delivery
| Tariff | Transit Time | Price | |
| UK Mainland (Excludes Highlands and Isles, Online Only) FREE Delivery (Orders over £50) |
1-2 Working Days Mon-Fri |
FREE |
|
| Standard Delivery |
1-2 Working Days Mon-Fri |
£2.95 |
|
| Next Day Delivery with 1HR ETA |
1Working Day Mon-Fri |
£4.95 |
|
| Next Day Delivery Before 12pm |
1 Working Day before 12pm Mon-Fri |
£9.99 |
|
| Next Day Delivery Before 10am |
1 Working Day before 10am Mon-Fri |
£16.99 |
|
| Saturday Delivery |
Saturday |
£13.99 |
|
| Saturday Delivery Before 12pm |
Saturday Before 12pm |
£18.99 |
|
European Delivery
| Tariff | Transit Time | Price per parcel (Up to 31KG) | Euro Est.* | |
Austria FREE shipping on orders over €250
|
5-8 Working Days |
£9.99 |
11.67€ |
FREE shipping on orders over €250 |
Belgium FREE shipping on orders over €250
|
5-8 Working Days |
£9.99 |
11.67€ |
FREE shipping on orders over €250 |
Bosnia FREE shipping on orders over €250
|
5-8 Working Days |
£23.99 |
28.02€ |
FREE shipping on orders over €250 |
Bulgaria FREE shipping on orders over €250
|
5-8 Working Days |
£22.99 |
26.85€ |
FREE shipping on orders over €250 |
Croatia FREE shipping on orders over €250
|
5-8 Working Days |
£17.99 |
21.01€ |
FREE shipping on orders over €250 |
Czech Republic FREE shipping on orders over €250
|
5-8 Working Days |
£8.99 |
10.50€ |
FREE shipping on orders over €250 |
Denmark FREE shipping on orders over €250
|
5-8 Working Days |
£9.99 |
11.67€ |
FREE shipping on orders over €250 |
Estonia FREE shipping on orders over €250
|
5-8 Working Days |
£14.99 |
17.51€ |
FREE shipping on orders over €250 |
Finland FREE shipping on orders over €250
|
5-8 Working Days |
£17.99 |
21.01€ |
FREE shipping on orders over €250 |
France FREE shipping on orders over €250
|
5-8 Working Days |
£9.99 |
11.67€ |
FREE shipping on orders over €250 |
Germany FREE shipping on orders over €250
|
5-8 Working Days |
£8.99 |
10.50€ |
FREE shipping on orders over €250 |
Greece FREE shipping on orders over €250
|
5-8 Working Days |
£27.99 |
32.69€ |
FREE shipping on orders over €250 |
Greek Islands FREE shipping on orders over €250
|
5-8 Working Days |
£27.99 |
32.69€ |
FREE shipping on orders over €250 |
Hungary FREE shipping on orders over €250
|
5-8 Working Days |
£13.99 |
16.34€ |
FREE shipping on orders over €250 |
Iceland FREE shipping on orders over €250
|
5-8 Working Days |
£29.99 |
35.03€ |
FREE shipping on orders over €250 |
Italy FREE shipping on orders over €250
|
5-8 Working Days |
£13.99 |
16.34€ |
FREE shipping on orders over €250 |
Lithuania FREE shipping on orders over €250
|
5-8 Working Days |
£12.99 |
15.17€ |
FREE shipping on orders over €250 |
Luxembourg FREE shipping on orders over €250
|
5-8 Working Days |
£8.99 |
10.50€ |
FREE shipping on orders over €250 |
Netherlands FREE shipping on orders over €250
|
5-8 Working Days |
£8.99 |
10.50€ |
FREE shipping on orders over €250 |
Norway FREE shipping on orders over €250
|
5-8 Working Days |
£22.99 |
26.85€ |
FREE shipping on orders over €250 |
Poland FREE shipping on orders over €250
|
5-8 Working Days |
£10.99 |
12.84€ |
FREE shipping on orders over €250 |
Portugal FREE shipping on orders over €250
|
5-8 Working Days |
£14.99 |
17.51€ |
FREE shipping on orders over €250 |
Rep Island FREE shipping on orders over €250
|
5-8 Working Days |
£8.99 |
10.50€ |
FREE shipping on orders over €250 |
Romania FREE shipping on orders over €250
|
5-8 Working Days |
£19.99 |
23.35€ |
FREE shipping on orders over €250 |
Serbia FREE shipping on orders over €250
|
5-8 Working Days |
£23.99 |
28.02€ |
FREE shipping on orders over €250 |
Slovakia FREE shipping on orders over €250
|
5-8 Working Days |
£10.99 |
12.84€ |
FREE shipping on orders over €250 |
Slovenia FREE shipping on orders over €250
|
5-8 Working Days |
£9.99 |
11.67€ |
FREE shipping on orders over €250 |
Spain FREE shipping on orders over €250
|
5-8 Working Days |
£13.99 |
16.34€ |
FREE shipping on orders over €250 |
Sweden FREE shipping on orders over €250
|
5-8 Working Days |
£13.99 |
16.34€ |
FREE shipping on orders over €250 |
Switzerland FREE shipping on orders over €250
|
5-8 Working Days |
£9.99 |
11.67€ |
FREE shipping on orders over €250 |
RETURNS INFORMATION
If you need to return goods, then please visit the my account section. Click on the Orders/Returns icon, choose the product your returning and fill out the Online Returns Form. As you are completing the Online Returns Form you will be given an RMA number (returns authorisation code) which you must provide with your return. Please note you must include this RMA number when returning your goods or we will not accept it. Please ensure you have your order reference number ready when contacting us.
If returning goods, the customer will carry the cost of returning goods.
To return goods, please:
1. Complete the Online Returns form. You will then be provided with a returns address and an RMA.
2. Carefully pack the items in protective bubble wrap, or similarly suitable packaging. Please do not use the product box as outer packaging and note that we will deduct the cost of any returned items damaged from any amount refunded to you. Please include the goods return authorisation code with your order number, name, date of order and address details.
Please note that, once opened and or used, products cannot be returned to us unless the product is faulty or broken. In addition products of a medicinal nature cannot be returned due to reasons of hygiene.
To help us process an exchange, refund or credit note when returning goods, we would be grateful if you could supply details of your order number, name, date of order and goods return authorisation code (provided by customer services). If the item is returned without a goods return authorisation code we will be unable to offer a refund or exchange. You will also be liable for the cost of re-delivery.
We highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post.
CANCELLATIONS
In addition to our returns policy under the distance selling regulations you have the legal right to cancel your order within seven working days starting the day after delivery of your merchandise if you send us a notice of cancellation in writing and return the merchandise to us in their original, unopened and unused condition. You must contact us at returns@thehealthbay.com before returning an item to request a Returns Form. If the item is returned without an authorisation code we will be unable to offer a refund or exchange. Please note that if the item has already been shipped from our warehouse a £10 handling charge will apply ( a fee will not be charged if the item is returned within the 7 day cooling off period). Your statutory rights are not affected.
DAMAGE & REFUNDS
In the unlikely event of you receiving a damaged item/order, you will in most cases be asked to provide evidence of the damage in the form of a photo and email. Once it has been determined that damage has occured, we will then start the claims process with immediate effect. You will be sent a damage questionnaire by the courier. Please complete the questionnaire and return to the appropriate address. Once the courier has received the completed questionnaire, we will then be able to refund you. We cannot process any refunds or replacements unless the courier is in receipt of the damage questionnaire.